I Completed a Purchase but Didn’t Get the Item

Scenario 1:

You completed your payment and received a notification page, email, or text message from Coda that your transaction has been completed, but your item was not received. The publisher might face an issue fulfilling your order. But don't worry; we keep a record of your transactions and will help to resolve the issue by completing your order manually.

Scenario 2:

You completed the payment and received a notification page, email, or text message from Coda that your transaction was overdue but not completed. In this case, there may be a connection problem between the payment channel and Coda; therefore, Coda was not notified. Please wait while we work with the payment channel to investigate and resolve your issue.

Please send the following information to this form so that we can help diagnose the problem and resolve it for you:

Time of Transaction:
Phone Number or Email:
Game/App name:
Success/Failure notification that you received from Coda:

*We would highly suggest you wait for an estimation of 24 hours to receive your items once purchase is SUCCESSFUL. If it's not resolved after 24 hours please reach us with the required information.

We apologize for any inconvenience.